Why did Lemonade raise my dog’s insurance premium by $30 a month? I’m really upset right now. I know it’s not a huge amount, but I can’t handle this kind of increase, especially since my second dog will also be affected. I’ve been with Lemonade for four years, and I’m so frustrated with all the recent changes. My premium was $70, which included preventatives, 90% coverage, and a $250 deductible. I don’t want to lower his coverage, but this is getting out of hand. If I switch providers, any condition he has will be labeled as “pre-existing” and that’s just not fair.
Edit: I understand that base rates go up, but a $30 monthly increase is too much. I have car insurance and mortgage insurance, so I’m familiar with how this works. The coverage hasn’t improved, and nothing has changed on my end. Plus, I’ve had terrible customer service lately. I called to escalate a claim, but it turns out it never got escalated, and this has been an issue for five months.
I get that this might not be what you want to hear, but this kind of situation is pretty typical with pet insurance companies, and there’s a reason behind it. They need to assess the risk of your dog filing a claim, which includes how often claims are made and their severity.
If you could share your state, dog breed, zip code, dog age, and any additional coverage you have, I can check the rate filing for your area to see how much this might increase in the future.
We’ve been with Lemonade for four years, and the only claims I’ve made are for preventatives. I’m in Ohio, and my dog is a six-year-old German Shepherd. I know he’ll need more claims as he gets older, but this feels unethical, especially since we’ve been clients with zero claims. I’d understand if we had a lot of claims or illnesses, but that’s not the case.
Claim history actually doesn’t factor into your rate, so be sure to use your insurance as much as possible. Insurance operates as a numbers game, pricing based on what’s most likely to happen based on various factors. This information is public, so just give me a moment, and I’ll DM you the rate filing sheet for Ohio if I can find it.
I know it’s not considered in the rates, but I think it’s ridiculous that it’s not. Trust me, I get that it’s a game. A $30 monthly increase for someone with two pets and four years of insurance feels like a scam. My car and mortgage insurance have remained low because of loyalty. Once they stop valuing that loyalty, I’m out, and they know it.
Yeah, pet insurance doesn’t offer loyalty discounts unless you bundle or have multiple policies because you’re locked in with pre-existing conditions. The only implied loyalty discount is that you get coverage for everything.
I really hate that. I called them and told them my loyalty was the deciding factor against bundling my car and mortgage insurance. I’d rather stick with Esurance, which has given me so many discounts. I’m just waiting for them to offer pet insurance too.
I know this isn’t what people want to hear, but as a heads up, vet costs have gone up 60% in the last decade. So, it’s no shocker that premiums will rise. If they don’t, these insurance companies might not survive. One emergency visit or surgery can cost thousands, so it really is a numbers game. It’s frustrating, and it will mean more pets going without vet care because owners can’t afford it. But this situation isn’t solely the fault of insurers.
If you’re interested, I can share an article about the soaring costs of pet care in the US and the factors that contributed to this issue.
People need to stop acting like vet emergencies are suddenly a new issue. They’ve always been high. My GSD was accident-prone in his first year, and I never left the ER without spending at least $1k. He’s six now and hasn’t needed surgery. My main issue is that there’s no loyalty reward for pet insurance. They know you’re stuck because of pre-existing conditions. It feels like a game. I used to love Lemonade, but I’m feeling differently now.
It’s normal for policies to go up, and we expect that. This is my second increase, and a $30 monthly hike isn’t acceptable ethically.
Edit: I’m not engaging with rude comments, and if someone is disrespectful, I’m blocking them. I’m sharing my recent increase to inform others who are considering insurance. I was about to bundle my pet, mortgage, and car insurance but have had claims denied that shouldn’t have been. I was a huge advocate for Lemonade until now. You don’t have to agree with my experience, but it’s valid.
I understand your frustration, but you keep repeating the same thing because you don’t like what people are saying. If you know that insurance is a game, then just keep it or drop it. A $30 increase isn’t that bad when you consider some companies raise rates by 100-250%. Either pay the extra amount or find something else that works for you.