I took my cat to the vet 2 weeks ago because she hurt her paw. they gave her two injections and she’s doing better now. I submitted my claim on the same day as the appointment. I had to wait about 3 days for lemonade to get her records, which is understandable. but now we’re going on 2 weeks and there’s no update. I called my agent but didn’t get any answers. the app says they have her records now. I read online that they usually take up to 5 days but 2 weeks? help me out here guys
Usually they send me an email saying my claim is under review. they’re great about responding if you email them for info. My last claim took about two weeks since it was a big one; my pup had to have surgery to remove a ball he swallowed. I wasn’t surprised it took them a while since the bill was huge
Many pet insurance companies have a high claims volume in the summer. I’m not sure about lemonade specifically, but i’ve seen claims take up to a month. You might want to call them for more information
I called them yesterday and the claim was settled today. I think my agent might have taken a day off or something lol
Hey at least it got settled
I took my cat to the clinic on the 7th of this month. I submitted the claim with all info and documents on the same date but still haven’t heard back. It’s been more than 2 weeks now. I don’t know what’s going on. do they usually take this long? The insurance isn’t cheap for me as a student with a part-time job, and the treatment cost over half a thousand 